The Challenges of Content Moderation in the Digital Age
Online content moderation sits at the intersection of technology, law, business incentives, and human values. Platforms must balance the protection of users from harm with respect for free expression, operate across thousands of jurisdictions, and make split-second decisions at a scale of millions or billions of posts. The result is a set of persistent dilemmas: what to remove, what to label, how to enforce rules consistently, and who decides.Core dilemmas explainedSafety versus free expression. Strict enforcement can curb harms tied to harassment, hate, and misinformation, yet it may also sweep up valid political conversations, satire, or voices from marginalized groups.…